Bangalore or Bengaluru, one of the major cities of India is popular for being the leading information technology exporter.
Also known as the “Silicon Valley of India”, this city has all sorts of innovative ventures related to IT business. This starts from online garments and electronic shopping, to whatever one can think of. Even, there are online laundry services present for the fast paced urban inhabitants of the city.
The Bangalore One Project or B1 Project was the first e-governance integrated service project implemented in India. B1 Project seeks to redefine public service through its focus on the common man, making the process smooth, convenient and transparent.
Started in 2007, this project has proved to be an efficient one in making people happy with easy access through a chain of computerized Integrated Citizen Service Centres. This project has been build taking into consideration of both the G2C (Government to Consumer) and B2C (Business to Consumer) model for all department and agencies of central, state and local governments along with some private players.
Since April 2005, this project is implemented in a phased manner with a skeptical mind of acceptance. As time went by project Bangalore One got its recognition as a creative e-governance tool with more and more citizens using the benefit. The website is also an interesting one, which has the direct links to all online services present, kiosks and centres locator and the 24x7 services offered.
If one has a car and has gone through a recent traffic violation, just click on the link provided in this website and know the violation details. For commuters on KSRTC buses, one can get real time bus location details through the “Bangalore One Vehicle Locator” tab in the website.
The Project Objectives
Cost effective method of service provision
Higher responsiveness and accountability to citizen’s need
Real time MIS and EIS can be maintained across all departments
Better service delivery through enforcement of a Service Level Agreement with the selected partners
Reduction in human interference, making the process fool proof
Government department employees can focus on core responsibilities, thereby enhancing the overall productivity
Throughout Bangalore, there are presence of innumerable Electronic Kiosks and Service Centres, making payment of important bills on the go easy. Waiting in the queue days are over. By registering with Bangalore One portal, transactions can be made from home at one’s leisure.
Services Available Through B1 Portal
BBMP- Bruhat Bangalore Mahanagara Palika Services
BSNL- Bharat Sanchar Nigam Limited
Idea Cellular Ltd
BWSSB - Bangalore Water Supply and Sewerage Board
RPO - Regional Passport Office Services
BESCOM - Bangalore Electricity Supply Commission
Railway Ticket Booking
Bangalore Police Services
Karnataka State Road Transport Corporation Services
Bangalore University services
Karnataka Building and Other Construction Workers Welfare Board Services
Calamity Relief Fund
The Bangalore one project has garnered a lot of consumer base till its day of inception, just due to the fact that it provides seamless and easy accesses to government facilities on 24X7 basis. The initiative has been also immensely recognised and awarded at various levels.
The CSI Nihilent Award, the Manthan Award and the Web Ratna Award are some of the major awards won by this initiative. The same model is being emulated in Mysore also presently, called the Mysore One project.